Support

Frequently asked questions

How do I sign in to the app as a technician?

Your shop’s owner or office adds you in the owner cockpit and gives you a one-time pairing code. Open the app, choose to pair, and enter the pairing code your manager gives you. If the code no longer works, ask for a new one.

What happens when I have no signal?

Keep working. Notes, photos and other captures stay safely on the device, in a queue that shows what has not been sent yet. They are sent from the app when you have a connection.

Can I use the app in Spanish?

Yes. Every screen is available in English and Spanish, including error messages and consent text.

Can my employer see where I have been?

Not through Raptly. It shows only each truck’s latest position, from the vehicle’s telematics device, and how old that reading is. Raptly keeps only that latest position per vehicle, never a history, and it does not use your phone’s location. Your employer’s own vehicle-telematics provider may keep trip history under that provider’s own terms.

Will the app change records in our field-service software?

Only if the owner turns that on. The connection starts read-only. The owner switches on write-back one category at a time, after a trial period, and can return to read-only at any time.

How do I ask for my information to be deleted?

Email us at the privacy address in our Privacy Policy. If you are a technician, you can also ask your employer, which controls the business’s account.